Privacy Policy

Information We Collect

At Cerebrox Lab, we collect information to provide you with exceptional financial education services. When you register for our budgeting programs, we gather personal details including your name, email address, phone number, and billing information. This data helps us tailor our learning materials to your specific financial goals and communicate effectively about your progress.

We also collect usage data through cookies and analytics tools. This includes pages you visit, time spent on our platform, learning module completion rates, and interaction patterns with our study materials. Technical information like your IP address, browser type, device information, and operating system helps us maintain platform security and improve user experience.

How We Use Your Information

Your personal information serves multiple purposes within our financial education ecosystem. We use contact details to send course updates, provide customer support, and deliver personalized learning recommendations based on your budgeting skill level and interests.

• Delivering educational content and learning program materials
• Processing payments and managing your account subscriptions
• Sending important notifications about course schedules and platform updates
• Analyzing learning patterns to improve our curriculum and teaching methods
• Providing technical support and troubleshooting assistance
• Conducting research to enhance our financial education programs

We analyze aggregated user data to understand learning trends and improve our educational approach. This analysis helps us identify which budgeting concepts resonate most with learners and where additional support might be needed. All analysis is conducted on anonymized data that cannot be traced back to individual users.

Data Sharing and Third Parties

Cerebrox Lab maintains strict control over your personal information. We do not sell, rent, or trade your data to third parties for marketing purposes. However, we do share limited information with trusted service providers who help us deliver our educational services effectively.

Data Type	Sharing Purpose	Third Party Category
Payment Information	Processing subscriptions and transactions	Payment processors (encrypted)
Email Addresses	Delivering course materials and updates	Email service providers
Usage Analytics	Platform improvement and support	Analytics providers (anonymized)

Your Privacy Rights

You have comprehensive control over your personal information. At any time, you can request access to all data we hold about you, including account information, learning progress records, and communication history. We'll provide this information in a clear, readable format within 30 days of your request.

You also have the right to correct inaccurate information, request deletion of your data, or restrict how we process your information. If you want to transfer your learning progress to another platform, we can provide your data in a portable format. These rights ensure you maintain control over your personal information throughout your relationship with Cerebrox Lab.

Data Security and Protection

We employ multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. All data transmission occurs through encrypted connections using TLS protocols. Our servers are hosted in secure facilities with 24/7 monitoring, biometric access controls, and redundant backup systems.

Access to personal information is strictly limited to employees who need it for their job responsibilities. All staff members undergo privacy training and sign confidentiality agreements. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they become issues.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information and learning progress data are kept while your account remains active and for three years after account closure to handle any potential disputes or technical issues.

Communication records are retained for two years to maintain service quality and resolve support inquiries. Payment information is kept according to financial regulations, typically seven years for tax and audit purposes. Once retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods.

International Data Transfers

While Cerebrox Lab operates primarily in South Africa, some of our service providers may process data in other countries. When international transfers occur, we ensure adequate protection through approved transfer mechanisms like Standard Contractual Clauses or adequacy decisions by relevant data protection authorities.

We carefully evaluate the privacy laws and security standards of any country where your data might be processed. Our contracts with international service providers include specific data protection requirements that meet or exceed South African privacy standards.

Children's Privacy

Our financial education services are designed for adult learners aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that a child has provided personal information, we'll delete it immediately and notify the parents if possible.

If you believe a child has provided information to us, please contact our privacy team immediately so we can take appropriate action to protect the child's privacy and comply with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and analyze platform performance. Essential cookies are necessary for basic functionality like user authentication and maintaining your session. Analytics cookies help us understand how learners interact with our content and identify areas for improvement.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We also use web beacons in emails to track delivery and engagement with our communications, helping us improve our educational outreach efforts.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When significant changes occur, we'll notify users through email and prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date of the last update appears at the bottom of this policy, and we maintain an archive of previous versions for reference.